Frequently Asked Questions
Everything you need to know about your 3INA beauty haul.
Is 3INA makeup vegan and cruelty-free?
Yes, we are proud to be 100% cruelty-free and the majority of our product range is vegan-friendly. We do not test on animals and ensure our suppliers adhere to the same high ethical standards.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $40. For orders below this amount, a flat rate shipping fee will be applied at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used makeup items unless they are faulty.
How can I find my perfect shade?
You can use our virtual try-on tool available on product pages or refer to our digital shade-matching guide. If you need personalized advice, our beauty experts are available via live chat.
Do you ship internationally?
Yes, 3INA ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Klarna for customers who prefer to pay in installments.